Privacy Policy

Last updated: September 2026

Faith Clarke Physiotherapy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit faithclarke.co.uk, contact us, make a booking or receive physiotherapy treatment.

Who we are

Faith Clarke Physiotherapy provides physiotherapy and related healthcare services in the UK.

For the purposes of UK data protection law, Faith Clarke Physiotherapy is the data controller responsible for the personal information described in this policy.

Website: faithclarke.co.uk
Email: faith@faithclarke.co.uk

Information we collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including your email address and telephone number
• Appointment and booking information
• Information you provide through our website or contact forms
• Relevant medical and health information
• Details about injuries, symptoms, treatments and your medical history
• Clinical notes and records relating to your treatment
• Information about your GP or other healthcare professionals where relevant
• Payment and transaction information
• Communications between you and Faith Clarke Physiotherapy
• Technical information about your use of our website, such as your IP address, browser and device information, where applicable

Health information is considered special category personal data under UK data protection law and is handled with additional care.

How we use your information

We may use your personal information to:

• Respond to enquiries
• Arrange, manage and confirm appointments
• Provide physiotherapy assessment and treatment
• Maintain appropriate clinical records
• Communicate with you about your treatment
• Process payments
• Send appointment confirmations and reminders
• Manage cancellations and rescheduling
• Meet our professional, regulatory, insurance, accounting and legal obligations
• Maintain and improve our website and services
• Protect the security of our website, systems and patients

We will not sell your personal information.

Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to provide services you have requested or to enter into or perform our contract with you
• We have a legal or regulatory obligation
• We have a legitimate interest in operating and protecting our practice and communicating effectively with patients
• You have given us consent, where consent is appropriate

Where we process health information or other special category data, we do so where necessary for the provision or management of healthcare and in accordance with applicable data protection legislation.

Where we rely specifically on your consent, you may withdraw that consent at any time.

Payments

Online payments may be processed securely by Stripe.

Payment card information is processed by Stripe and is not stored directly by Faith Clarke Physiotherapy. Stripe may process your information in accordance with its own privacy policy and legal obligations.

Booking and calendar services

We may use third-party booking, calendar and communication services, including Google services, to manage appointments, availability, confirmations and reminders.

Only information reasonably necessary to provide these services will be shared with these providers.

Who we may share information with

We do not routinely disclose your personal information to third parties.

Where necessary, information may be shared with:

• Healthcare professionals involved in your care, where appropriate
• Service providers who support our booking, website, email, payment or IT systems
• Professional advisers, insurers or regulatory bodies
• Government, regulatory or law enforcement authorities where we are legally required to do so

Where appropriate, we will seek your consent before sharing clinical information with another healthcare professional unless there is another lawful reason to do so.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, professional, regulatory and insurance requirements.

Clinical records may need to be retained for a number of years after your treatment has ended. The appropriate retention period may depend on factors including your age, the nature of the treatment and applicable professional or legal requirements.

When information is no longer required, it will be securely deleted or destroyed where reasonably practicable.

International data transfers

Some technology providers we use may process or store information outside the UK.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.

Cookies and website analytics

faithclarke.co.uk may use cookies and similar technologies that are necessary for the website to function.

If we use optional analytics, advertising or other non-essential cookies, these will only be used in accordance with applicable consent requirements.

You can also control cookies through your browser settings.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no website or electronic communication system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Request the transfer of certain information
• Withdraw consent where we rely on consent

Some of these rights are subject to legal exceptions, including requirements relating to the retention of healthcare records.

To exercise your rights, contact faith@faithclarke.co.uk.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will always be available at faithclarke.co.uk.